Track your order
Everything you need to find out where your order is.
The short version
The moment your parcel is handed to the carrier, we email you a tracking link. It comes from support@glossy-co.com with your order number in the subject line. Click the link and you will see the live status.
If you cannot find that email, check the spam folder first — it is there more often than not.
Timeline
- Order placed — confirmation email arrives within minutes.
- Processing (1–2 business days) — we pick, pack and hand over to the carrier. Tracking is not live yet at this stage.
- In transit (5–8 business days) — the tracking link updates as the parcel moves.
- Out for delivery — usually the morning of the delivery day.
Tracking has not moved in a few days
This is normal and almost never means the parcel is lost. Carriers scan at fixed checkpoints, and a parcel can sit between two of them — particularly during a customs handover or a weekend — without producing a new scan for 48 to 72 hours.
If there has been no movement for five business days, write to us. We open a trace with the carrier and, if it does not resolve within a week, we ship a replacement or refund you. You do not have to chase the carrier yourself.
It says delivered but nothing arrived
- Check with anyone else at the address, and any safe place or porch the carrier might use.
- Ask immediate neighbours — misdelivery to a similar house number is the most common cause.
- Wait 24 hours. Parcels marked delivered early sometimes turn up the next day.
- Still nothing? Email us with the order number and we take it from there.
Wrong address
If you spot a mistake before the parcel ships, email us straight away and we will fix it. Once it is with the carrier we cannot change the destination — but we can usually arrange a redirect through the carrier's own portal, and we will walk you through it.
Still stuck
Email support@glossy-co.com with your order number. A person answers within one business day.