Warranty

Every electrical tool we sell carries a 2-year warranty. Here is exactly what that covers and how to use it.

What is covered

Two years from the delivery date, against defects in materials and workmanship. In practice that means:

  • Motors that stop, stutter or lose power
  • Heating elements that fail or stop holding temperature
  • Plates, barrels or coatings that crack, flake or delaminate under normal use
  • Switches, dials and displays that stop responding
  • Cords and internal wiring that fail (excluding visible external damage)
  • Batteries that drop below 60% of rated runtime on cordless tools

What is not covered

  • Drops, impacts, crushing or water immersion
  • Damage from using the tool on the wrong voltage without a converter (all dual-voltage models are marked as such)
  • Normal cosmetic wear — scratches, scuffs, faded printing
  • Consumables and accessories: filters, brush bristles, storage cases, refill tips
  • Tools bought from a third-party seller rather than glossy-co.com
  • Repairs or modifications carried out by anyone other than us

How to make a claim

  1. Email support@glossy-co.com with your order number and a short description of the fault.
  2. Add a photo or a short video if the problem is visible or audible — it usually saves a round trip.
  3. We reply within one business day with a decision or a question.
  4. If the claim is approved we repair or replace the tool at no cost to you, return shipping included.

We do not ask for the original box, the receipt or the warranty card. The order number is enough.

Replacements

Where a model has been discontinued, we replace it with the closest current equivalent at no extra charge. If nothing comparable exists, we refund the original price.

Getting more out of the two years

  • Clean the filter monthly on dryers and air stylers. A blocked filter is the single most common cause of premature motor failure.
  • Empty the water tank on steam tools before storing them.
  • Do not wrap the cord tightly around the handle — coil it loosely.
  • Let it cool before it goes back in the case.

Questions about whether something is covered? Ask before you assume — support@glossy-co.com.